Available Job

Medical Receptionist/Administrator (Patient Support Officer)

Posted November 17, 2023

SMS Group is looking for a Patient Support Officer(s) / Medical Administrator(s) to join our enthusiastic administrative teams at our Bangor / Sans Souci / Earlwood sites on a casual, full-time, or part-time basis.

At Specialist Medical Services Group, we believe that a positive, supportive, and inclusive workplace culture is the key to our success. Our employees are the heart and soul of our business, and we strive to create a work environment that fosters creativity, collaboration, and growth. We are a company with a shared vision to build an honest and ethical medical services network that provides quality health care and traditional family medicine with evidence-based approach. We value inclusiveness and diversity in our workplace and are a proudly certified “Great Place To Work” medical group in Australia.

Duties will include:

Dealing with appointments and phone calls, enquiries, billing and receipting, scanning documents and data entry, investigation coordination, and other general administrative tasks. The successful candidate will need to be adaptive and be comfortable working in a large dynamic team. You will be the first point of contact for all patients and other health professionals, so a high level of maturity is required. The position may require working at our centre locations at Earlwood, Bangor, and Ramsgate Beach.

Essential criteria:

  • Dedicated work ethic and positive attitude
  • Knowledge of Medical Terminology
  • Productive, proficient and sensible approach to problem-solving
  • Excellent verbal and written communication skills
  • A Team Player

Preferred criteria:

  • Experience with Best Practice Medical Software and HICAPs terminal use
  • Experience in scheduling appointments for consultations with our Doctors and Allied Health Professionals
  • Flexible with hours or available 4-5 days a week +/- weekends
  • University graduates
  • Flexibility to work at our three clinic locations as the position may require
  • Can speak other languages such as Greek, Cantonese, Mandarin, Italian, Arabic or Mongolian
  • High level of organisational skills involving time management, accuracy and attention to detail, multi-tasking and efficiency


  • Comprehensive training program and ongoing skills improvement
  • Frequent performance reviews
  • Flexible work (hours or location)
  • Opportunity for professional growth and development
  • Wellbeing programs
  • Employee recognition & rewards programs
  • Unique Management & Leadership Development (MLD) Program

Please apply through www.smsg.au/medical-administrator-roles OR email your resume to . Applicants will be shortlisted and interviewed AS SOON AS we have received enough applications with suitable criteria. Only the applicants selected for an interview will be contacted.

Apply Now!