***Must be located in Colorado** The Customer Service Call Center representative performs a wide range of duties to support the customers. Duties include answering a high volume of phones, data entry, compiling, reconciling, and maintaining records. ***Must be located in Colorado** Join our team and APPLY NOW! For faster consideration, email your resume to EMAIL_HIDDENsalary: $18 - $18.5 per hourshift: Firstwork hours: 7 AM - 4 PMeducation: High SchoolResponsibilities

• Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments)
• Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process
• Thoroughly and completely document all customer interactions
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
• Provide direction on the usage and benefits of self-service tools
• Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
• Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
• Respond to customer inquiries in a courteous and professional manner
• Research assistance requested and consistently provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

Skills

Follow-up

Telephone Etiquette

Active Listening

Basic Computer Skills

Typing Skills

health insurance

Call Center

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact EMAIL_HIDDEN.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).