Role:This role will be responsible for transitioning DBA support to a 24×7 delivery team. The resource will be responsible for aligning on standards with the customer and ensuring the team implements those standards within the first 12 months of the engagement.RequirementsQualification: B.Tech (Computer Sc)Experience: 68 yearsMandatory experience of working in a support engagementHands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management.Knowledge and experience of using ITSM tools like Service Now / Remedy.Must be willing to be a lead for other middleware platforms. Database skillsets:Primary: Microsoft SQL Server, DB2Secondary: MongoDB, MySQL, PostgresEffective problem solving and root cause analysis skills.Level 3 Administrative operational support of Microsoft SQL including HA Always On environmentsAlert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articlesApply platform updates, patches, and configuration changesParticipate in risk and security related activitiesCreate incidents with vendor support as neededProvide 24×7 oncall support as neededTrain L2 support engineersReview existing business procedures and recommend and implement changesPerformance tuningEnsure database backups are configured to meet defined RPO and RTODeploy and configure SQL monitoring toolsAutomate data refreshes in lower environmentsOwn release management process for database serversSkilled at defining business requirementsExcellent English communication skill