HOW YOU WILL IMPACT OUR MISSION The Senior Applications Database Administrator is responsible for daily operations, updates, and documentation of the ticketing software system, and related hardware, in support of the SDZG Operations, Marketing, Education, Reservation Sales and other departments within the organization to ensure accuracy and consistency in business functions and reporting. This position reports to the Application Systems Support Supervisor. WHAT WILL YOU DO? Troubleshoot, maintain, configure, support, and document software and hardware tasks and projects related to SDZG enterprise ticketing infrastructure Strong software troubleshooting ability to solve application problems and drive each project to full resolution, either independently or in conjunction with a team of internal andor external partners Provide exceptional customer service and build and maintain strong working relationships with coworkers, internal customers, and external vendors Some knowledge of SQL to write queries, make updates and run stored procedures Ability to work independently, escalate appropriately, and engage outside help when required to complete a taskproject Act as a primary escalation point for ticketing issues and customer questions Train, educate, and support customers in optimizing the ticketing software system in support of SDZG priorities and goals Demonstrate new features and functionality to business users as needed Create, update and execute software upgrade plans in line with SDLC standards Perform administrative duties as required Adhere to all SDZG and department policies and practices Practice the GRRREAT Customer Service Standards WHAT ARE WE LOOKING FOR? San Diego Zoo Global is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park. JOB EXPERIENCE Hands on experience with application troubleshooting. Ability to install, troubleshoot, and repair hardware peripherals and associated software. Knowledge of enterprise business application systems (Gateway Galaxy Ticketing highly desirable) Software reporting experience EDUCATION AND CERTIFICATIONS Current and valid California Driver License in good standing is required SKILLS AND KNOWLEDGE Writing SQL queries and creating reports Accounting principles General to complex administrative functions Reservation and ticketing systems Effective customer service skills Proficiency with pc applications, MS word, excel spreadsheets and database systems Be organized and detail oriented Work effectively in multi-task environment Communicate effectively (verbal and written) Work with teams and effectively with others in a diverse environment Windows 10 Administration SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Local and In-House Discounts Employee Assistance Program Wellness Program 403b Plan Pension Plan IMPORTANT DETAILS Location San Diego Zoo Duration Year Round Positions available 1 Non-Union Position Hourly rate commensurate with experience If you are currently in a union position, please make sure to reach out to your Benefits Representative in Human Resources, as this will affect your current benefits. Candidates must be available for an interview if contacted. Full job description available upon request. THIS EMPLOYER PARTICIPATES IN E-VERIFY SAN DIEGO ZOO GLOBAL IS A DRUG FREE WORKPLACE SAN DIEGO ZOO GLOBAL IS AN EEOAADISABILITYPROTECTED VETERAN EMPLOYER - San Diego Zoo Global makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to and provide the job title and location to which you are applying. Join our team and build a career protecting wildlife around the globe with your passion for wildlife Apply at httpsusr58.dayforcehcm.comCandidatePortalen-USsdzgPostingView1784