About the Role:

Cleaners Hub is seeking a full-time ICT Customer Support Officer to provide technical support and ensure the efficient operation of the company’s IT systems, networks, software applications and end-user equipment.

Key Responsibilities:

The ICT Customer Support Officer will be responsible for, but not limited to, the following duties:

1. Responding to user inquiries regarding hardware, software and network-related issues
2. Diagnosing, troubleshooting and resolving ICT system problems
3. Installing, configuring, maintaining and updating software applications and operating systems
4. Setting up, maintaining and supporting computer networks
5. Ensuring the efficient use of IT applications and equipment across the business
6. Adapting existing software and system settings to meet user and operational requirements
7. Assisting with website maintenance and basic updates
8. Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
9. Providing technical guidance and basic training to staff on ICT systems and applications
10. Maintaining records of issues, solutions and system changes

Key Skills and Experience:

To be successful in this role, you will need:

1. Diploma or higher qualification in IT, computer science, or a related field.
2. Proven experience of 1 year in an ICT support or customer support role.
3. Strong problem-solving and troubleshooting skills.
4. Fluent in English.

Please send your resume only if you meet the above requirements. This is a full-time role, with a remuneration in the range of $75,000 to $80,000 (depending on skills, experience and qualifications) plus superannuation.

Employer questions

Your application will include the following questions:

1. Which of the following statements best describes your right to work in Australia?
2. How many years' experience do you have as an ICT Customer Support Officer or in a similar ICT support role?
3. What's your highest level of education?