About the Role?

The company is expanding its IT service team to meet the growing demand for integrated client solutions. We are seeking a dedicated ICT Business Analyst (Client Solutions & System Integration) to focus on bridging client-specific IT needs with end-to-end system integration, ensuring seamless alignment between custom software, network solutions, and client business objectives. This role is targeting specialized client service and system integration requirements.

Key Responsibilities?

? Collaborate directly with home users, local businesses, and student clients to conduct in-depth needs assessments, identify pain points in existing IT setups (e.g., network inefficiencies, software incompatibility), and document client-specific requirements in actionable reports.

? Design integrated IT solutions that combine custom software development, network configuration, and technical support, ensuring compatibility with clients’ existing systems and scalability for future growth.

? Lead client-facing project phases, including solution presentation, implementation coordination, and post-delivery feedback collection, to ensure client satisfaction and repeat business.

? Develop client-centric documentation, including system integration guides, technical support manuals, and training materials tailored to non-technical users (e.g., home users, small business owners).

? Collaborate with internal technical teams (software developers, network engineers) to resolve integration issues, optimize client-specific workflows, and ensure timely delivery of custom solutions.

? Monitor client IT system performance post-implementation, propose proactive optimization plans, and stay updated on industry integration trends (e.g., cloud migration, cross-platform compatibility) to enhance service offerings.

Essential Requirements?

? Minimum 5 years of relevant experience in ICT business analysis, with a focus on client-facing solution design and system integration .

? Proficiency in client needs assessment tools, system integration methodologies, and business process mapping for end-user scenarios.

? Proven track record of translating client requirements into integrated IT deliverables

? Strong understanding of system development lifecycle (SDLC) in client-focused projects, plus expertise in cross-platform integration, cloud-based solutions, and user-centric design.

? Excellent communication skills to interact with non-technical clients, plus the ability to collaborate with internal teams and work independently on client-specific projects.