Overview:

Best Repairs is a leading appliance repairs and installation company in the Sydney region, servicing and installing products for globally recognised brands such as Westinghouse, Siemens, Smeg, Haier, and LG. We are looking for a full-time Office Manager to join the team.

In this role, you will be primarily responsible for overseeing the day-to-day administrative and operational functions of the business, ensuring smooth workflow across office management, financial processing, HR support, parts and inventory control, and service coordination. This position is a full-time ongoing position based in Alexandria, NSW.

Main Tasks:

-Office Administration and Workflow: Manage all day-to-day administrative and clerical tasks. Develop, implement, and maintain effective office procedures and systems to ensure operational compliance and efficiency.

-Financial Processing: Oversee and execute essential financial administration tasks, including invoicing, billing, payment processing, accounts payable/receivable management, and accurate submission of payroll and expense reports.

-Office and Vendor Management: Manage physical office facilities, equipment, and supplies. Cultivate and maintain professional relationships and contracts with external vendors, suppliers, and service providers (e.g., IT support).

-HR and Team Support: Collaborate with upper management to assist with Human Resources functions such as hiring, onboarding, performance documentation, and offboarding for office personnel and field technicians.

-Parts and Inventory Control: Coordinate the end-to-end logistics of appliance parts and supplies, including ordering, receiving, stocking, and inventory tracking. Liaise with vendors to ensure technicians have the correct parts for scheduled jobs, minimizing service delays.

-Reporting: Prepare detailed operational, productivity, and customer feedback reports for management to support data-driven decision-making and continuous process improvement.

-Service Dispatch and Scheduling: Efficiently manage the team that schedules in-home service and installation appointments. Prioritize urgent/emergency service calls and optimize technician routes based on location, expertise, and workload to maximize efficiency and response time.

-Work Order and CRM Management: Oversee the entire lifecycle of work orders, from initial creation through completion. Ensure the accurate entry and tracking of all necessary service and customer information within the company's CRM/scheduling software.

Required/Relevant Qualifications & Work Experience:

-Diploma of business (or relevant),

-At least one year of recent work experience in a similar role; OR 3 years’ work experience in the industry to substitute the formal qualification.

Required/Relevant Skills & Knowledge:

-Strong ability to manage multiple priorities, deadlines, and workflows efficiently.

-Excellent attention to detail and accuracy in documentation and reporting.

-Competence with financial record-keeping and reconciliation.

-Clear and professional verbal and written communication.

-Ability to build and maintain positive relationships with vendors, clients, and team members.

-Awareness of workplace compliance and safety requirements.

Annual salary will be between $77,000.00 to $83,000.00 (plus superannuation) depending on level of experience.

Job Types: Full-time, Permanent