We are a leading global technology company with a presence in multiple international markets seeking an Onboarding Implementation Specialist to join our Australian team.

About the role

Onboarding Implementation Specialist manage the final stages of the sales funnel, working with Australian merchants to drive the deal through to activation and accelerate the onboarding process. Onboarding Implementation Specialist use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They’ll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of the business´ platform.

This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

Key Responsibilities

1. Provide world-class onboarding and implementation experiences for our most valuable upmarket sellers
2. Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline
3. Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for driving success that are team-wide in scope and impact.
4. Ensure Project management by working with Internal teams to develop the reach, scope, and competencies of the Onboarding team in your market, with a critical eye to the future on opportunities to improve offerings and impact
5. Serve as your team’s ecosystem expert across all product suites and integrations
6. Develop and maintain internal and external training collateral
7. Create and manage multiple complex projects across many merchants at once, often with competing timelines and requiring resource prioritisation
8. Develop relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Engineering, and Product
9. Identify and address potential obstacles during the onboarding process, manage stakeholder communication accordingly, and create strategies for driving success
10. Perform data entry and migration functions as part of the on-boarding process for select sellers

Preferred Experience/Qualifications

1. BA/BS degree, preferably
2. 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success
3. An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you
4. Bias for action; performance driven with the confidence to operate independently
5. Ability to thrive within ambiguity and operate independently
6. Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills
7. Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables
8. An ability to learn quickly as new products and organisational changes are released
9. Previous Project Management experience is expected
10. Experience in the POS, Payments or Tech industries is a plus
11. Experience in hardware installation and network configuration is a plus

What We Offer

1. Competitive salary package based on experience
2. Opportunity to work with a fast-growing global technology company
3. Learning and Development resources