ICT Support and Test Engineer

Employer: MASTERMIND IT CONSULTING PTY LTD

ABN: **************

Location: Geelong | Melbourne, VIC

Position Type: Full-Time Permanent

Salary: $80,000 per annum plus superannuation

Posted On: 22 July 2025

MASTERMIND IT CONSULTING PTY LTD is seeking a dedicated and skilled ICT Support and Test Engineer to join our growing technical team on a full-time basis. We are a dynamic IT consultancy delivering tailored solutions to clients across multiple sectors. This role will play a vital part in maintaining system integrity, ensuring quality testing, and supporting end-users across various platforms and technologies.

Key Responsibilities:

Provide technical support and troubleshooting for hardware, software, and network-related issues

Conduct system and application testing, identify bugs, and report issues with detailed documentation

Collaborate with software developers and project managers to ensure products meet functional and performance requirements

Develop and execute test cases, scripts, and plans in alignment with business needs

Maintain support documentation, user manuals, and technical reports

Monitor and maintain IT systems, ensuring performance, security, and availability

Assist in deployment of software releases and system upgrades

Ensure compliance with industry standards, data security, and company protocols

Participate in continuous improvement and contribute to testing strategy and process enhancements

Skills and Experience Required:

Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent work experience)

Minimum 3 years’ experience in an ICT support, software testing, or similar technical role

Strong understanding of system testing methodologies, QA processes, and issue tracking tools

Excellent troubleshooting, analytical, and problem-solving skills

Familiarity with IT infrastructure, networking concepts, and support frameworks

Strong communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users

Ability to work independently and collaboratively in a fast-paced, client-focused environment

Flexibility to adapt to different projects, priorities, and evolving technologies