Position Title: Retail/Store Manager

Company: Om Sai Nath Pty Ltd T/A MadMex Stanhope Gardens Location: Stanhope Gardens, NSW 2768

Employment Type: Full-time, Permanent

Salary: $75,000 - $85,000 per annum plus superannuation

About Business

Om Sai Nath Pty Ltd operates a franchise of MadMex - a popular fast-casual Mexican food chain known for delivering fresh, flavourful meals in a lively and efficient environment. Located in Stanhope Gardens, our outlet is committed to high-quality service and customer satisfaction.

Position Summary

The Retail Manager will oversee the daily operations of the MadMex Stanhope Gardens outlet, focusing on optimising team performance, maintaining inventory and food quality standards, and driving customer satisfaction. The role involves managing restaurant workflows, supporting team development, monitoring compliance with food and safety standards, and contributing to local area marketing efforts.

Key Duties and Responsibilities

1. Coordinate daily store operations to ensure efficient food preparation, fast service, and high standards of cleanliness and presentation
2. Monitor stock of key MadMex products including fresh produce, proteins, condiments, packaging, and beverages; coordinate ordering to minimise shortages and wastage
3. Manage and adjust staffrosters based on sales patternsand expected demand,ensuring appropriate coverage during peak periods
4. Support and mentor team members to maintain a consistent level of customer service and uphold the MadMex brand image
5. Respond to customer inquiries, complaints, and feedback in a timely and professional manner
6. Track sales performance and support the implementation of promotions, loyalty programs, and upselling strategies to increase revenue
7. Handle end-of-day reconciliation, basic financial reporting, and cash management in line with franchise policy
8. Ensure the store meets food safety and hygiene requirements, including daily compliance with cleaning schedules, temperature logs, and food handling protocols
9. Assist in recruitment, onboarding, and ongoing training of staff in accordance with company values and operational expectations

Skills and Experience Required

1. At least 1-2 years of hands-on experience in a supervisory or management role in a fast-casual or quick-service restaurant environment
2. Excellent communication and leadership skills, with the ability to manage a diverse team
3. Strong knowledge of food safety procedures and operational compliance in food retail
4. Proficiency in using POS systems, inventory software, and scheduling tools
5. Financial acumen with experience in budgeting, sales analysis, and cost control
6. Diploma or equivalent qualification in Retail, Hospitality, or Business Management (preferred)
7. Australian Citizen / Permanent resident preferred.

Why Work with Mad Mex?

1. Rock the Look – Wear our awesome uniform and represent the Mad Mex vibe.
2. Paid Parental Leave – Up to 6 weeks of paid leave for primary carers.
3. Work-Life Balance – Enjoy regular days off and flexible schedules that suit your life.
4. Recognition Programs – Get the kudos you deserve with programs that celebrate your wins.
5. Free Meals – Tuck into fresh, bold flavours on your shift and enjoy discounts off the clock.Employee Assistance Program – Confidential support whenever you need it.
6. Playful Culture – We’re all about team events, cheeky fun, and making work a party.
7. Training & Development – Continuous coaching to help you crush your goals.

Reporting to: Business Owner / Franchise Director Supervises: Team Members, Shift Supervisors

For more information or to apply, please contact: *******************************