Join Our Team at Acers Hospitality Pty Ltd – Canberra, ACT

Positions Available: Office Manager & Retail Manager | Employment Type: Full-Time

About Us:

Acers Hospitality Pty Ltd is a respected and growing company within the Australian hospitality sector, dedicated to delivering high-quality services and guest satisfaction. With expanding operations across the ACT, we are seeking experienced and professional individuals to join our team in two key positions: Office Manager and Retail Manager.

Position 1: Office Manager

Overview:

The Office Manager will be responsible for ensuring the smooth functioning of the back office, managing daily administration, coordinating interdepartmental communication, and supporting senior management in achieving operational efficiency.

Key Responsibilities:

1. Oversee daily administrative functions and workflow
2. Handle internal and external correspondence
3. Manage payroll, invoicing, accounts reconciliation, and financial records
4. Liaise with suppliers and service providers
5. Maintain staff records and assist with HR documentation
6. Ensure workplace compliance with safety and legal requirements
7. Organise meetings, prepare reports, and maintain company registers
8. Support the executive team with general office duties

Skills & Experience:

1. Minimum a years of experience in an office management or administration role
2. Proficiency in MS Office and accounting software (e.g., MYOB, Xero)
3. Excellent communication and organisational skills
4. Strong attention to detail and the ability to multitask
5. Background in hospitality is advantageous

Qualifications:

1. Certificate IV or Diploma in Business Administration, Hospitality, or related field

Position 2: Retail Manager

Overview:

As the Retail Manager, you will oversee the day-to-day operations of one of our retail outlets, ensuring high performance across staff, sales, stock, and customer service. This role is vital to the customer experience and community engagement of our brand.

Key Responsibilities:

1. Supervise daily retail store operations and team performance
2. Create rosters and manage staff schedules
3. Manage inventory levels and ordering, minimising waste
4. Provide coaching and performance management to retail staff
5. Drive store sales and implement marketing initiatives
6. Ensure accurate financial handling, including POS and banking
7. Maintain cleanliness, safety, and presentation of the store
8. Address customer issues professionally and ensure satisfaction
9. Work closely with senior management to meet targets and compliance requirements

Skills & Experience:

1. At least a years of experience in a retail leadership role
2. Strong leadership and customer service orientation
3. Sound understanding of retail operations, stock control, and POS systems
4. Effective team management and problem-solving skills
5. Hospitality or supermarket retail experience will be highly regarded

Qualifications:

1. Diploma in Business, Retail Management, or related field (preferred)

Why Work With Us:

1. Dynamic and supportive work culture
2. Competitive salary packages based on experience
3. Opportunities for career development
4. Be part of a growing and respected organisation

How to Apply:

To apply for either position, click on the 'Apply' button and submit your updated resume along with a brief cover letter indicating the position you’re applying for.

Shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Schedule:

1. 8 hour shift
2. Afternoon shift
3. Day shift
4. Evening shift

Work Location: In person