We are looking for an experienced Software Support professional to join our team. You will be leading an offshore team to manage tickets and handle troubleshooting issues. Responsibilities include:
Troubleshooting & technical support
Offshore team collaboration
Collaborating with users to understand issues
Maintenance & upgrade for legacy software applications (primarily PHP v 7/8 and Laravel)
This position is on-site in Irving, TX Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Required Skills & Experience
4+ years of Software development in PHP (v. 7/8) and/or Laravel
Prior experience in software support/ticketing
Desired Skills & Experience
Bachelor's degree in Computer science or similar
Core knowledge of cloud (Azure) and front-end (Angular/JavaScript/HTML/CSS) technologies
What You Will Be Doing Tech Breakdown
60% Software Support
40% Software Development
Daily Responsibilities
40% Hands On
20% Management Duties
40% Team Collaboration
The Offer
Eligible for Salary Bonus
You will receive the following benefits:
Medical Insurance
Dental Benefits
Vision Benefits
Paid Time Off (PTO)
401(k)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
