We are looking for an experienced Customer Support Specialist to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.

Customer Support Specialist Duties and Responsibilities:

Respond to customer inquiries via phone, email, and other communication channelsIdentify customer needs and provide appropriate solutionsMaintain records of customer interactions, transactions, and commentsCreate and maintain customer accountsCollaborate with other departments to resolve customer issuesMonitor customer feedback and provide recommendations for improvement

Customer Support Specialist Requirements and Qualifications:

Bachelor’s degree in a related field or equivalent experienceMinimum 2 years of customer service experience preferredExcellent verbal and written communication skillsProficient in Microsoft OfficeStrong problem-solving and conflict-resolution skillsExcellent time management skills and ability to multitaskPositive and professional attitude