Manager, IT Operations & Client Service - Permanent - 18228 About the Opportunity  LRO Staffing is partnered with one of Canada’s largest health institutions seeking a Manager, IT Operations & Client Service. Reporting to the Director, Digital Operations, this individual will lead a large group of technical FTE’s and will oversee day-to-day IT operations and service delivery enhancement, stakeholder engagement, etc. This is a permanent role with one of the region’s top employers. As this organization employs a hybrid work model, only candidates local to the Ottawa/NCR will be considered. About You The successful candidate will have the following:

• Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, Networking, or similar
• 8+ years of technical experience in a IT support/operations and ITIL service delivery capacity within a Microsoft 365 environment
• 4+ years of management experience leading IT Support and Service Desk teams and leading IT service delivery projects, client relations, etc.
• Extensive knowledge of Microsoft 365 and ServiceNow platforms
• Experience within the healthcare sector is a strong asset, as is bilingualism in both official languages (English & French)
• Strong interpersonal and collaborative skills as well as the ability to thrive both in a team and autonomously

About the Job This client offers a generous compensation package that includes a competitive salary, Defined Benefit Pension (DBP) plan, five weeks vacation, full benefits, etc. LROIT How to Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 18228. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.  #LI-Hybrid