About the Role

YAU GROUP PTY LTD, a premier commercial cleaning provider in Victoria, is hiring an experienced Contract Manager to drive excellence in our service delivery. In this full-time role, you’ll oversee high-value cleaning contracts, ensuring our clients receive unparalleled service while optimizing operational efficiency.

What You’ll Do

-Manage daily operations of commercial cleaning contracts, including staff scheduling and on-site supervision.

- Ensure strict compliance with service agreements and client specifications.

- Resolve client inquiries and issues promptly while maintaining professional relationships.

- Track and report on contract performance metrics (e.g., quality audits, budget adherence).

- Identify opportunities to enhance service quality and reduce operational costs.

- Collaborate with leadership to support business growth and service innovation.

What We’re Looking For

- Proven experience as a Contract Manager or similar role in the cleaning services industry.

- Exceptional organizational and problem-solving skills; adept at multitasking in fast-paced environments.

- Outstanding communication abilities to foster trust with clients and internal teams.

- Keen attention to detail and commitment to delivering premium service standards.

- Proficiency with contract management software and data analysis tools.

- Flexibility to adapt to evolving client needs and operational demands.