Provide an advanced help desk function to support a broad range of stakeholders.

1. Full-time term vacancy for 6 months from commencement date.
2. Be part of a supportive and collaborative team.
3. Employer contribution of 11.5% towards your superannuation.

Role Status: Full-time term vacancy for 6 months from commencement date.

Remuneration: ASO3 ($67,589 - $72,033 per annum) + 11.5% Superannuation

The Department for Child Protection (DCP) is seeking a Service Desk Officer to join the ICT and Information Management Directorate.

In this role, you will be responsible for:

1. Providing an advanced help desk function for all DCP applications, midrange systems and all approved application software.
2. Providing an advanced help desk function for all approved computer and peripheral hardware.
3. Developing and maintaining a client orientated service delivery focus.
4. Contributing to user training by conducting informal training sessions to maintain the effective operation of all DCP applications.
5. Assisting with the implementation of new DCP applications including systems testing, preparation of user documentation and training schedules.

To be successful in this role, you will:

1. Have exceptional interpersonal skills and the ability to communicate effectively both verbally and in writing to a broad range of stakeholders.
2. Be able to exercise judgement and initiative to ensure accurate management of records.
3. Have the ability to work under pressure, determine priorities, plan and organise work whilst maintaining accuracy.
4. Be able to interact with computer systems and computer mainframes efficiently and adapt to changes in technology or systems.
5. Have demonstrated knowledge in standard desktop environment applications.

If you are passionate about providing essential support whilst maintaining a high level of service, then we encourage you to apply.

About the Business

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

There are many benefits to working with DCP, including:

1. Leave loading and salary packaging opportunities.
2. Paid parental and partner leave.
3. Employee Assistance Program (confidential counselling for you and your family).
4. Free annual flu vaccination for staff.
5. Fitness Passport (gives you and your family access to a wide choice of gyms and pools across South Australia).

Special Conditions

To find out more about this role, including the key selection criteria and special conditions, please click on the 'apply' button.

Enquiries: Ms Fotini Hatzinikolaou, Senior Service Desk Officer on 0475 218 569 or email:

Our workplace reflects the diverse communities we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBQTI+ communities, and people from culturally diverse backgrounds.

To apply for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

Applications Close: 10 June 2025 11:00 PM