We are seeking a proactive and experienced full-time Office Manager to oversee our daily office operations and contribute to organisational efficiency. This role blends project coordination, administrative leadership, and process improvement within a financial services environment.

Key Responsibilities:

1. Operations Management:
2. Develop, implement, and maintain office policies, procedures, and systems to ensure smooth daily operations and organisational effectiveness.
3. Oversee facility management including maintenance, security, and workplace health and safety compliance.
4. Manage vendor relationships, negotiate contracts, and monitor service level agreements to ensure cost-effectiveness and quality service delivery.
5. Coordinate office relocations, renovations, and space planning initiatives as required.
6. Implement sustainability practices and initiatives to reduce environmental impact and operational costs.
7. Evaluate and recommend technology solutions to improve workflow efficiency and business processes.
8. Lead the planning and review of office services, and set priorities and office service standards.
9. Ensure office equipment and supplies are maintained.
10. Project Management:
11. Lead cross-functional projects related to operational improvements, system implementations, and organisational change initiatives.
12. Develop project plans, establish timelines, allocate resources, and monitor progress to ensure successful project delivery.
13. Collaborate with department heads to identify operational challenges and implement solutions to enhance efficiency.
14. Create and maintain project documentation, including status reports, risk assessments, and outcome measurements.
15. Conduct post-implementation reviews to identify lessons learned and best practices for future projects.
16. Financial Management:
17. Prepare and manage operational budgets, monitor expenses, and identify cost-saving opportunities.
18. Analyse financial data to make informed recommendations on resource allocation and operational improvements.
19. Prepare financial reports for management review and strategic planning.
20. Review and respond to management reports and memoranda requiring explanations and comments.
21. Prepare operational statements and reports and interpret information for management.

Skills & Qualifications

1. Qualification (eg. Degree, Advanced Diploma, Diploma) in Business Administration, Operations Management, or related field (or equivalent experience).
2. Experience in office management or operational roles within the last 5 years.
3. Demonstrated success in improving operational efficiency through process review and improvement.
4. Expertise in project management and proven ability to lead complex projects from inception to completion.
5. Excellent financial acumen with experience in budget management and cost control.
6. Advanced proficiency in Microsoft Office Suite and experience with business management software, ERP systems, and project management tools.
7. Exceptional communication skills with the ability to influence and collaborate with stakeholders at all levels.
8. Strong analytical skills and data-driven approach to problem-solving and decision-making.
9. Experience implementing and optimising business processes to drive operational excellence.
10. Knowledge of regulatory compliance requirements relevant to financial services operations.
11. Experience with document management systems and records retention policies.