We are seeking a proactive and highly organized Service Administrator to join our Sydney-based team. In this full-time role, you’ll manage service desk operations, coordinate technical resources, and contribute to engineering design activities. If you have an engineering mindset, hands-on CAD experience, and strong organizational skills, this is a great opportunity to join a growing and collaborative environment.

Key Responsibilities

???? Customer Service Support

1. Respond to client inquiries via phone, email, and ticketing systems.
2. Track and resolve service-related issues promptly and effectively.
3. Maintain high levels of customer satisfaction through responsive support.

???? Service Desk Management

1. Prioritize and manage service requests and incidents.
2. Log, monitor, and close tickets using service desk software.
3. Coordinate with technical teams for issue escalation.
4. Generate performance and activity reports.
5. Maintain documentation, troubleshooting procedures, and user guides.

?? Design & Technical Support

1. Assist in the design of systems and components, including layout and schematics.
2. Perform hydraulic calculations to support engineering and service design needs.
3. Create and modify technical drawings using CAD software (e.g., AutoCAD, SolidWorks).
4. Collaborate with engineers and technicians to implement design changes and improvements.

???? Coordination and Scheduling

1. Schedule service calls and technical support appointments.
2. Coordinate cross-departmental service delivery.
3. Manage calendars for field staff and technical support teams.

???? Inventory and Asset Management

1. Track and manage IT and operational assets (hardware/software).
2. Assist with procurement processes and maintain service contracts.

???? Compliance and Policy Enforcement

1. Ensure adherence to internal standards and external regulatory requirements.
2. Enforce policies related to service quality and delivery timelines.

???? Training and Support

1. Train new staff and clients on internal tools and service platforms.
2. Provide ongoing support and guidance to system users.

Skills & Qualifications

1. Bachelor’s degree in Engineering (required)
2. Proficiency in CAD software (e.g., AutoCAD, SolidWorks)
3. Experience with hydraulic calculations and interpreting technical schematics
4. Excellent communication, coordination, and documentation skills
5. Familiarity with service desk tools or ticketing systems (desirable)
6. Attention to detail, with strong time and task management abilities

What We Offer

1. Competitive salary of $73,150 – $90,000 per annum
2. Dynamic and collaborative team culture
3. Opportunities for growth and technical development
4. Convenient Sydney location

How to Apply

Please submit your resume and a short cover letter to