Job Summary: ICT Support Technician – Web Administrator

Location: Terrigal, NSW

Gun Web Systems ABN: 94126415683

Salary: $75,000–$85,000 + Super

Job Type: Full-Time

Gun Web Systems (GWS), a leading Australian provider of web-based and business software solutions for the promotional industry, is seeking a skilled ICT Support Technician – Web Administrator to join our team. As the exclusive distributor of Xetex (Xebra products) in Australia and New Zealand, we serve over 250 clients across the region with a suite of eight integrated solutions.

In this dynamic role, you’ll be responsible for supporting and maintaining IT systems, troubleshooting hardware and software issues, and providing responsive technical assistance to users. You will also play a key role in the development, design, and administration of websites, as well as network setup and maintenance.

Key Responsibilities:

1. Provide technical support for computer systems, networks, and web technologies
2. Diagnose and resolve hardware and software issues
3. Recommend and implement IT solutions tailored to user needs
4. Configure, install, and update software applications
5. Design, develop, and maintain websites
6. Maintain peripherals (printers, terminals, etc.) and troubleshoot related issues
7. Ensure optimal performance and usability of IT infrastructure
8. Contribute to a collaborative support environment, potentially including call centre operations

Qualifications & Skills:

1. Diploma, Advanced Diploma, or Associate Degree in Information Technology or a related field
2. At least 1 year of relevant full-time experience (or 2 years part-time)
3. Strong problem-solving and analytical skills
4. Solid understanding of IT infrastructure, networking, and web technologies
5. Hands-on experience in software setup, troubleshooting, and user support
6. Website development and maintenance proficiency
7. Ability to adapt software for unique business requirements
8. Excellent communication and customer service abilities

Join GWS and be part of a progressive, supportive team that delivers innovative digital solutions to a growing client base across Australia and New Zealand.