Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative! Family Care Network is seeking full-time Patient Services Representatives in various clinics. Our Whatcom County clinics are in Bellingham, Birch Bay, Ferndale and Lynden. Please visit our website to view all current openings. This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling. Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE)(Subject to payback clause). Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care. Health Benefits:
- Two medical plan options
- Flexible dental coverage, including orthodontia for children and adults
- Employer-paid Vision coverage for employee and family members
- Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
- Flexible Spending Account (FSA), Healthcare and Dependent Care
- Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
- Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
- Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
- Voluntary Accident and Hospital insurance plans with annual wellness benefits
*Eligibility for these benefits depends on your full-time or part-time status.
Time Off & Wellness: - Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
- PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
- Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
- PSL accrues at 1 hour per 40 hours worked
- EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
Retirement: - 401(k) plan with employer match, both Traditional and Roth options available
- 401(k) Profit Sharing Plan
- Financial planning guidance to support your retirement goals
*Eligibility for these programs is based on your years of service and required payroll hours.
Additional Benefits: - Eligibility for FCN applicable bonuses
- Annual uniform allowance for clinical staff
- Reimbursement of renewal fees for required licensure for clinical staff
We are looking for a qualified, motivated individual with a passion for family medicine who can: - Communicate effectively
- Provide excellent customer service
- Effectively manage patient flow
- Respond to patient questions and/or concerns in a calm and helpful manner
- Accurately enter and review patient data in the EMR
- Prioritize and multitask on multiple projects with frequent interruptions
Essential Knowledge, Skills and Abilities: - Ability to establish lasting and effective employee relationships in a team environment
- Proficiency using standard computer and office equipment
- Good spelling, grammar, typing, data entry, and phone skills
- Ability to maintain patient privacy and confidentiality
- Ability to adapt to process and procedure changes
- Ability to thrive and grow in a fast-paced, learning environment
- Medical office experience helpful, but not required
- Bilingual a plus
About FCN As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.
To view all our PSR openings and to apply, visit our career page at
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